1. Introduction

Backpacker Hero (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Backpacker Hero app, website, and related services.

2. How You Sign In

Backpacker Hero uses Sign in with Apple for account creation and authentication.

We do not:

• Collect or store passwords

• Access your Apple ID credentials

Apple provides us with:

• A unique user identifier

• An email address (which may be a private relay address if you choose to hide your email)

This information is used only to identify your account and enable saved features.

3. Information We Collect

3.1 Information You Provide

• Account identifier and email address provided by Apple

• Optional profile information you choose to add (e.g. age, gender, nationality)

• User-generated content (reviews, ratings, saved routes, itineraries)

• Information you provide when contacting us for support

Providing optional information is entirely voluntary.

3.2 Information Collected Automatically

We may collect limited technical and usage data, including:

• Device type and operating system

• App usage data (features used, interactions)

• Crash reports and diagnostic data

• Anonymous analytics data via tools such as Firebase Analytics

This data does not directly identify you.

3.3 Information from Third Parties

If you interact with third-party services linked from the Platform (such as booking or transport providers), those services operate under their own privacy policies.

We do not receive your payment or booking details.

4. How We Use Your Information

We use your information to:

• Provide and operate the Platform

• Enable saved routes, itineraries, and reviews

• Personalise your experience

• Improve app performance and reliability

• Respond to enquiries and support requests

• Comply with legal obligations

We do not sell your personal data.

5. Sharing Your Information

We may share data only when:

• Required to operate the Platform using trusted service providers (e.g. infrastructure and analytics services)

• Required by law, regulation, or court order

• Necessary to protect the security or integrity of the Platform

All service providers operate under confidentiality and data protection obligations.

6. Data Storage & Security

Your data is stored securely using industry-standard security measures.

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary to provide the Platform or meet legal requirements.

You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent where applicable

To exercise these rights, contact us at support@backpackerhero.com.

9. Cookies & Tracking Technologies

The mobile app does not use traditional browser cookies.

We may use limited analytics and diagnostic tools to understand usage patterns and improve performance.

10. Third-Party Links

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third parties. You should review their policies separately.

11. Children’s Privacy

Backpacker Hero is not intended for users under the age of 16.

We do not knowingly collect personal data from children. If such data is identified, it will be removed promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@backpackerhero.com